美国联邦通信委员会(“FCC”)要求互联网服务提供商提供以下关于大众市场零售宽带互联网接入服务的信息, 包括其服务澳门真钱在线玩的商业条款信息, the performance characteristics of its 服务s, and the 净work management practices that it employs.
Residential/Service Partner billed business:
PENTELEDATA provides Inter净 bandwidth and associated support 服务s to cable and telephone companies: Service Electric Cable TV and Communications, 电动有线电视服务, Service Electric Broadband Cable, Ironton电话公司, Palmerton Telephone 公司 and Blue Ridge Communications (collectively, 服务合作伙伴). PENTELEDATA还管理着一个互联网网络，其服务合作伙伴是该网络的一部分. 每个服务合作伙伴可以提供与客户相关的额外披露和特定信息. If you are billed by one of the Service Partners, 请查看您的服务合作伙伴的网站和披露的适用信息.
真钱在线玩 业务 Customers:
PENTELEDATA直接为商业客户提供用于商业活动的服务. 这些客户直接与PENTELEDATA签订合同，并由PENTELEDATA计费.
This disclosure is intended to provide information sufficient for consumers to make informed choices regarding the use of such 服务s and for content, 应用程序, 服务, and device providers to develop, 推销和维护可能使用PENTELEDATA的网络来接触最终用户的互联网澳门真钱在线玩. 本披露包含并引用PENTELEDATA的“可接受使用政策”(“AUP”), 可以在这里.
本声明仅涉及PENTELEDATA致力于为其客户提供大众市场零售宽带互联网接入服务的那部分网络. 本披露只考虑通过有线调制解调器提供的商业互联网服务. Other portions of the 净work may be used to provide cable 服务, 电话服务, or other information or non-mass market data 服务s, each of which is subject to their own terms and conditions of 服务. 有关服务合作伙伴和PENTELEDATA提供的其他服务的进一步信息, 请参阅 www.输配电.净.
PENTELEDATA保留在任何时候改变其政策和网络管理实践的权利, 及本互联网披露声明所载的资料可能会因此而改变. PENTELEDATA will post any material changes to its policies at www.输配电.净.
服务描述: PENTELEDATA为商业实体提供所谓的“固定宽带”互联网接入服务，旨在通过混合光纤-同轴电缆网络提供向所有或实质上所有互联网端点传输数据和接收数据的能力. PENTELEDATA offers multiple packages of broadband Inter净 access 服务 to 业务 entities for commercial use with varying targeted speeds, 可能影响此类服务对实时应用的适用性的特征和数据使用限制. 的特性, PENTELEDATA服务澳门真钱在线玩的定价和其他商业条款会不时修改. Each package is priced to reflect the particular speed, features and data usage limitations of that package.
定价和费用:现行定价, 优惠价格及条款, and other terms and conditions of PENTELEDATA’s packages of broadband Inter净 access 服务 (along with information regarding fees, 如安装用的, 提前终止, 现代租赁, 服务费, and additional 净work 服务s) can be found on your PENTELEDATA contract signed at the commencement of 服务 and at PENTELEDATA’s websites at www.输配电.净 or by contacting PENTELEDATA’s customer 服务 center at 1-. PENTELEDATA宽带互联网接入服务的定价和其他商业条款可随时更改，本披露声明中提供的信息并不打算取代或修改任何适用于特定客户的服务条款和条件.
性能指标: The following information regarding the targeted and actual speed, packet loss and latency of PENTELEDATA’S 业务 Cable Modem 服务 is for the multiple packages as described below. The targeted speed that customer may achieve, the maximum speed enabled by the firmware in the customer’s modem, 该客户购买的包将根据客户选择的特定包而有所不同.
提供了客户期望通过他们的服务体验到的实际吞吐量速度. 虽然PENTELEDATA工程师将其网络传输速度提高到目标速度, 用户在任何给定时间所体验到的实际速度取决于许多因素, some of which are not within PENTELEDATA’s control. Service is always provided on a best efforts basis and speeds or other performance characteristics cannot be guaranteed.
Factors beyond our control that impact actual speeds include:
限制, capabilities and capacities of the customer’s computer (包括 its age, 处理能力, 操作系统, the number of 应用程序 running simultaneously, and the presence of any adware and viruses), modem (modem performance may degrade over time, and certain modems are not capable of handling higher speeds), 设备和/或局域网设备，如无线路由器;
The type of connection between a customer’s computer and modem. 例如, 家用电脑与路由器或调制解调器之间的无线连接可能比有线连接慢. 家庭无线连接也可能受到更大的性能波动, caused by factors like interference and congestion. PENTELEDATA建议客户确认他们的家庭无线连接能够支持PENTELEDATA的服务提供的速度. Certain older in-home wireless connections and routers cannot perform at the speeds delivered by PENTELEDATA’s higher speed tiers.
The distance packets travel (round trip time of packets) between a customer’s computer and their final destination on the Inter净, 包括传输路径中各种运营商的网络数量和质量. The overall speed of that Inter净 connection. 客户正在访问的内容和应用程序提供者的性能, such as a search engine or video streaming site. To control traffic or performance, 许多网站限制或限制访问者从网站下载的速度. Those limitations will carry through to a customer’s connection.
The performance characteristics of transmissions over portions of the Inter净 that are not subject to PENTELEDATA’s control;
同时访问的网站或应用程序的数量和类型;
The number of users at a particular moment, and other factors in the end-to-end transmission path from a subscriber’s location to the Inter净 endpoint being accessed; and
Congestion or high usage levels at the website or destination. 当您访问一个站点或特定的目的地时，其他人正在同时访问, 如果站点或目的地没有足够的能力在同一时间有效地为所有访问者服务，您可能会体验到较慢的连接.
有许多关于实际绩效的真钱在线玩来源, 每一个都使用不同的方法，因此可能产生不同的结果. One such free speed test site is Ookla Speedtest, available at http://www.speedtest.net/. Please note, 然而, that all speed tests have biases and flaws. 这些测试中的每一项都度量了ISP速度的有限方面，因此必须将其视为一种指导，而不是对性能的确定度量. 获得适当的结果, 真钱在线玩建议您连接到您所在地区的一个速度测试服务器.
测试结果图表: 单击此链接 to see our 开放的互联网信息披露 speed test results
数据使用津贴:除了保留管理网络使用的权利，以确保少数用户在特定时间点的活动不降级, inhibit or interfere with the use of their 净work by others, PENTELEDATA maintains a “data usage” policy that can address total usage of a customer’s account each month for 业务 Cable Modem Service.
带宽使用政策可能会随着发布到PENTELEDATA网站而改变 www.输配电.净 和万维网.penteledata.净
客户可以跟踪 他们的带宽使用情况.
Congestion and Network Management Practices: The bandwidth and 净work resources used by PENTELEDATA to deliver its broadband Inter净 access 服务 are limited and shared among users. 而PENTELEDATA努力提供足够的带宽，以满足客户可预见的需求, the 净work may be negatively affected by the rapidly increasing demands of users whose actions strain the ability of the 净work to meet that demand. 意识到这, FCC允许宽带互联网接入服务提供商(如PENTELEDATA)参与“合理的网络管理实践”，以应对网络拥塞或过度使用等情况，这些情况可能会不合理地加重网络负担并导致服务退化, 包括 security attacks and 净work congestion. PENTELEDATA使用某些网络管理工具和技术可能会影响用户的互联网性能, 例如下载和上传时间或上网或玩游戏时的响应时间, 但这种影响通常只会在很短的时间内被注意到, 如果在所有.
PENTELEDATA的网络管理工具和技术不针对或阻止特定内容, 应用程序或服务, 而是以与内容无关的方式关注实时带宽使用情况, with the goal of providing reasonable and equitable access to the 净work for all similarly situated customers. To the extent that the use of 净work management practices may affect the performance or other characteristics of Inter净 服务, they are designed to affect all similarly situated customers equally. PENTELEDATA的网络管理工具和技术专注于识别, 通过监控网络使用模式和调整或扩展网络参数来预测和避免网络拥塞，以解决任何由此产生的拥塞问题.
Specific 净work management tools and techniques may include detecting and curtailing malicious traffic patterns, preventing the distribution of viruses or other malicious code, measuring subscriber bandwidth usage, prioritizing certain traffic such as 净work control packets, limiting the aggregate bandwidth available for certain usage protocols, regulating the delivery speed of mass 电子邮件s, rejection or removal of “spam” or otherwise unsolicited bulk 电子邮件, detecting and preventing the distribution of viruses and other malware, traffic prioritization and other tools and techniques as PENTELEDATA may 不时地 determine to be appropriate.
New 净work management techniques are also being developed on an ongoing basis to address evolving challenges and threats to the 净work and users, and PENTELEDATA may elect to use some or all available 净work management techniques on a temporary or as-needed basis. Other 净work management tools and techniques may also be employed to allow PENTELEDATA to comply with various legal requirements, 包括, 但不限于, providing proper assistance to law enforcement, 国家安全, emergency response and disaster relief authorities.
没有阻碍: PENTELEDATA does not block or reduce speed of any specific legal traffic except for congestion and 净work management purposes. Upon proper notice and direction from law enforcement authorities, PENTELEDATA将阻止访问, 在实际的程度上, 提供儿童色情等非法内容的特定网站.
No unreasonable discrimination: PENTELEDATA不阻断或速率控制特定的协议或应用.
特定于应用程序的行为: PENTELEDATA does not discriminate against or prevent users of their 服务 from sending and receiving the lawful content of their choice; running lawful 应用程序 and using lawful 服务s of their choice; or connecting their choice of legal devices, provided that such 应用程序 and 服务s do not harm the 净work or the provision of broadband Inter净 access 服务, cause malicious traffic patterns, facilitate theft of 服务 or the distribution of unlawful content, or otherwise harm or unreasonably impair other users of the 服务. 类似的, PENTELEDATA does not impair or degrade particular content, 应用程序, 服务或无害装置，使其无法有效使用, subject to the policies and procedures outlined herein.
第三方服务: PENTELEDATA may enter into arrangements to provide Inter净 服务 to third party establishments (such as coffee shops, 书店, hotels or libraries) who then may offer such 服务 to their customers, 客人或其他. Nothing herein is intended to address 净work management practices, 第三方经营场所经营者在向他人提供互联网服务时可能采用的表演特征或商业条款.
设备附件的规则: PENTELEDATA要求商业客户使用PENTELEDATA提供的调制解调器连接到他们的网络，该调制解调器的研究表明与他们的设备和服务兼容, and that does not harm the 净work.
安全: PENTELEDATA also employs certain practices to protect the security of their customers and their 净work from unwanted and harmful activities. 这些措施包括旨在保护PENTELEDATA的服务器免受病毒侵害的措施, 蠕虫, 间谍软件, and Denial of Service attacks and to prevent spam and identity theft. PENTELEDATA will employ such practices on a case-by-case and as-needed basis to protect their 净work and their customers. 如果PENTELEDATA检测到流量水平明显超过某些基线，就会触发这些实践(包括将流量限制到DNS和DHCP服务器). 进一步, PENTELEDATA may also on occasion and for limited periods of time inhibit certain Inter净 ports that are commonly misused to harm 净works.
When security measures are employed, 它们可能会影响服务的性能特征或访问某些网站的能力, but such measures are employed in a manner designed to have a non-discriminatory impact on all similarly-situated customers. PENTELEDATA engages in 净work security measures such as those outlined above to enhance the online experience of their customers. 然而，这些措施没有一个是绝对正确的，真钱在线玩不能保证不会出现安全问题.
Service Termination/Suspension: PENTELEDATA保留权利终止和/或暂停服务的情况下，该帐户被确定为违反条款和条件或可接受的使用政策和/或不当影响其他用户的服务. PENTELEDATA will make a reasonable attempt to contact the customer prior to suspension or termination of 服务.
垃圾邮件过滤:对PENTELEDATA电子邮件的入站过滤将阻止来自任何超过其阈值的电子邮件，使用已识别的垃圾邮件方法发送电子邮件. This includes 但不限于 number of recipients, number of rejected users and certain header information. These thresholds are dynamic and more data cannot be given without compromising the integrity of PENTELEDATA’s filtering methods.
非bias服务的影响: FCC的“开放互联网”规则区分了大众市场零售宽带互联网接入服务和其他非大众市场数据服务，这些服务与真钱在线玩的宽带互联网接入服务共享最后一英里设施的带宽容量. The FCC calls these 服务s non-BIAS 服务s. 例如, 一些服务合作伙伴的数字电话服务与PENTELEDATA的宽带互联网接入服务共享带宽，由于其性质，有时会获得网络优先级，并可能在特定时间暂时影响宽带互联网接入服务. 如果PENTELEDATA在未来提供其他基于Inter净协议的服务或任何影响客户Inter净服务的专门或管理服务, we will provide additional information. 服务合作伙伴和PENTELEDATA还定期监测其所有服务如何使用带宽，以将对其宽带互联网接入服务的影响降到最低.
如上所述, 服务合作伙伴和PENTELEDATA监控网络使用和拥塞情况, and may apply 净work management techniques to protect the efficient operation of the 净work and to ensure a quality online experience for all users. Consistent with such practices, the Service Partners and PENTELEDATA may, 不时地, prioritize packets from non-BIAS 服务s over the Service Partners’ and PENTELEDATA’s broadband Inter净 access 服务. 在一般情况下, 然而, 此类行动不会对宽频互联网接入服务的提供产生不利影响.
隐私政策: Your privacy is very important to us. 您向您的服务合作伙伴(针对住宅服务和服务合作伙伴提供的业务服务)提供的个人信息和PENTELEDATA受您的服务提供商和PENTELEDATA的隐私政策管理. PENTELEDATA在 www.输配电.净 and is subject to change 不时地. Personal information is used primarily to provide your 服务s, 并根据提供服务的需要与第三方共享，同时也符合PENTELEDATA的隐私政策并符合适用法律. PENTELEDATA reserves the right, as required or permitted by law, to provide account and user information such as billing records, 服务 and connection history, 电子邮件, IP地址, computer and modem MAC addresses, 联系信息, to third parties and to cooperate with law enforcement authorities in the investigation of any criminal or civil matters. 在某些情况下, 真钱在线玩被要求不向客户透露已要求提供此类信息. PENTELEDATA cooperates with such law enforcement requests. 进一步 cooperation may include, 但不限于, monitoring of PENTELEDATA’s 净work consistent with applicable law.
For Questions, Complaints and Redress Options:如有涉及阁下宽频互联网接入服务的问题或投诉，请立即提供协助, 请致电1联系PENTELEDATA的客户服务中心，或使用聊天功能 www.输配电.净 seven days a week to assist you. You can also contact us by 电子邮件: for customer 服务 issues, custserv@corp.输配电.净; for technical and 净work issues support@corp.输配电.净. 真钱在线玩的邮寄地址是:PENTELEDATA LP I, 特拉华州大街540号, 邮政信箱197, Palmerton, PA 18071. 了解FCC的正式和非正式投诉程序, please refer to the FCC’s website at http://www.fcc.gov/guides/getting-broadband.